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Do I need an SD card to record?
The camera is capable of 2 types of recordings.
-When viewing the camera if you select to take a snapshot or record using the buttons under the camera view these pictures/videos will be stored locally on your mobile device. However, with recording you would need to be viewing the camera the whole time and start/stop the recording manually, this feature is only designed for a few minutes of recording.
-With the SD card installed you can configure the camera to record directly to the Micro SD card, these settings can be found in the camera setting via the mobile app. There are instructions for these features under the FAQ section on the product support page.
To View recorded footage, navigate to the "Image" button on the bottom of the app home screen, select the camera you want to view footage for and select "SD card recordings" if you are using an SD card to record or "Local Media" if you are not using an SD card.
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Do I need to have a Micro SD card to record.?
The camera is capable of 2 types of recordings.
-When viewing the camera if you select to take a snapshot or record using the buttons under the camera view these pictures/videos will be stored locally on your mobile device. However, with recording you would need to be viewing the camera the whole time and start/stop the recording manually, this feature is only designed for a few minutes of recording.
-With the SD card installed you can configure the camera to record directly to the Micro SD card, these settings can be found in the camera setting via the mobile app. There are instructions for these features under the FAQ section on the product support page.
To View recorded footage, navigate to the "Image" button on the bottom of the app home screen, select the camera you want to view footage for and select "SD card recordings" if you are using an SD card to record or "Local Media" if you are not using an SD card.
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How can i change my password?
There are 2 types of passwords associated with the camera:
-The Account password (the password chosen to create the account when the app was initially launched on your device)
-The Camera password, this password is used to access the camera, it is important to change this password from the default 888888 password to prevent other users from adding the camera to a different account or mobile device.
To change the Account password
Navigate to the "More..." tab on the bottom right of the app home screen
Select " Account", then select "Password Setting" (For Android users select "Revise login password")
Type in your old password (the password you created when you first registered for the account) and then the new password you would like to use.
Type in the new password again in the confirm password field and then select " Done" (For Android users select "Confirm")
To change the Camera password RECOMMENDED
Navigate to the "More..." tab on the bottom right of the app home screen
Select " Camera Setting" and then select the camera you want to change the password for
Select " Password Setting" (For Android users select "Change Password")
Type in the default password (888888) and then the new password you would like to use.
Type in the new password again in the confirm password field and then select " Done"
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How do I set up recording on an SD card?
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Why won't my camera connect to my Network?
In order to successfully connect to WiFi/Internet your network encryption should be WPA2. Please make sure you are not using any special characters in your password such as !,@,# etc. Additionally, if your WiFi network has a 5Ghz band please make sure you are trying to connect using a 2.4Ghz band. In your router settings please check the broadcast mode and make sure it is broadcasting in b/g instead of b/g/n.
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